Relay Robotics Relay2 Review: Price, Specs & Verdict

Relay Robotics Relay2: Quick Buyer Verdict

Relay2 should be evaluated as an autonomous building-delivery system, not simply as a wheeled robot with a storage compartment. Its value depends on whether it can reliably complete the entire delivery loop inside your property: accept an item, navigate public areas, interact with the elevator system, reach the destination floor, notify the recipient, release the delivery securely and return for the next task.

That distinction matters. Indoor navigation on one flat floor is relatively straightforward. Reliable unattended operation through elevators, guest corridors and live hospitality environments is much harder—and this is the workflow Relay Robotics has focused on for years.

Pros

• Purpose-built for autonomous hotel and building deliveries rather than generic tray transport.
• 41-liter / 10-gallon cargo capacity—twice the volume of earlier Relay models.
• Strong elevator-integration proposition for multi-floor properties.
• Designed to navigate occupied corridors and other public indoor environments.
• Can reduce repetitive delivery walking by front-desk, housekeeping and food-and-beverage staff.
• Large body of manufacturer-published commercial deployment evidence.
• Supports unattended charging and repeated delivery operation as part of the wider Relay platform.
• Robots can be branded and named to fit the guest experience rather than appearing purely industrial.

Cons

• Relay Robotics does not publish a complete current Relay2 technical datasheet.
• No clearly published Relay2 payload-weight rating should be inferred from the 41-liter volume figure.
• Public Relay2 battery runtime and charging-time specifications are not clearly stated.
• Elevator and access-control compatibility still needs to be validated for the exact property.
• Economic value depends heavily on actual delivery frequency.
• It is an indoor service robot, not an outdoor delivery robot or heavy logistics AMR.
• A robot does not remove the staff work required to prepare, load or manage the item being delivered.

Our recommendation: shortlist Relay2 when your property has recurring multi-floor room deliveries and elevator autonomy is more important than headline payload or speed. Before signing, require a site-specific demonstration of the complete workflow—not just corridor driving. View the Relay Robotics Relay2 listing for current availability and commercial options.

How Much Does Relay Robotics Relay2 Cost in 2026?

Relay Robotics does not currently publish a universal public list price for Relay2. The company has historically offered Relay robots through monthly subscription or Robots-as-a-Service arrangements, meaning the relevant buyer number is the complete deployment cost rather than an isolated robot purchase price.

Do not assume that older prices published for previous Savioke or Relay hardware apply to Relay2 in 2026.

The commercial proposal may depend on the number of robots, property layout, elevator integration, access-control requirements, deployment services, support package, region and contract length.

Compare cost per completed delivery

A much more useful metric than robot price is:

Robot delivery cost = total annual robot cost ÷ successful autonomous deliveries per year.

Then compare that with the current cost of the human workflow, including the amount of employee time consumed by walking, waiting for elevators and returning to their normal workstation.

For a current commercial proposal, see Relay2 at Anton Robots.

What Is Relay Robotics Relay2?

Relay2 is an autonomous indoor delivery robot introduced by Relay Robotics in 2023 for hospitality applications. It is the successor to earlier Relay hotel robots developed by Savioke, the company from which the current Relay Robotics organisation and product line evolved.

Its primary job is simple to describe but operationally demanding: carry items from a hotel lobby, front desk, kitchen or other staff location directly to a guest room without a member of staff walking the delivery there.

The robot travels autonomously through the property, navigates around people and obstacles, integrates with compatible elevators, reaches the requested floor and completes the delivery.

Relay2’s major hardware change was a redesigned 41-liter / 10-gallon cargo area, double the capacity of previous Relay models. Relay Robotics specifically linked the larger compartment to the growth of food-delivery services such as DoorDash and Uber Eats and to hotels wanting the robot to handle a broader range of operational deliveries.

What Relay2 is

• An autonomous indoor delivery robot.
• A multi-floor hotel delivery platform.
• A secure cargo carrier for guest and staff deliveries.
• A system designed to work with elevators and building infrastructure.
• A way to automate repetitive point-to-point delivery labour.

What Relay2 is not

• It is not an outdoor sidewalk delivery robot.
• It is not a warehouse pallet AMR.
• It is not a restaurant tray-serving robot designed primarily to carry open dishes between tables.
• It does not climb stairs.
• It does not remove the need for somebody to prepare and load a delivery.
• It is not automatically compatible with every elevator or door without site validation.

If you are comparing the broader category, see Anton Robots’ guide to delivery robots and the wider service robot marketplace.

Relay Robotics Relay2 Specifications

Relay Robotics currently publishes fewer model-level technical specifications than many competing robot manufacturers. That is important for buyers to understand.

The table below deliberately distinguishes confirmed Relay2 specifications from information that is not publicly disclosed. We have not filled missing fields using specifications from older Savioke Relay models.

The missing specifications matter

For a procurement team, cargo volume alone is not enough.

Before purchase or subscription, request written confirmation of:

• Maximum permitted payload mass.
• External dimensions.
• Robot weight.
• Minimum corridor and turning-space requirements.
• Doorway clearance.
• Maximum threshold or floor transition.
• Maximum speed.
• Nominal and worst-case battery runtime.
• Charging time.
• Floor and carpet compatibility.
• Operating temperature and humidity.
• Ingress-protection rating, if applicable.
• Relevant electrical, battery and commercial-robot certifications for your market.

This is not a reason to reject Relay2. It is a reason to treat the site assessment and commercial specification as part of the buying process rather than assuming that unlisted figures match the earlier robot.

How Does Relay2 Hotel Delivery Work?

Relay2 is designed around a closed delivery loop.

A typical hotel workflow looks like this:

1. A delivery request is created. A guest asks for an amenity, food, housekeeping item or receives an external food-delivery order.
2. Staff prepare and load the order. The item is placed into Relay2’s enclosed cargo area.
3. The destination is assigned. Staff select the guest room or delivery point.
4. Relay2 begins autonomous travel. The robot leaves the loading area and navigates through the hotel.
5. The robot accesses the elevator. Where the property has been integrated correctly, Relay communicates with the elevator system instead of needing a person to press the buttons.
6. Relay2 navigates the destination floor. It travels through the corridor to the guest room.
7. The recipient is notified. The delivery workflow alerts the guest that the robot has arrived.
8. The item is collected. The cargo compartment provides a more controlled exchange than an open tray.
9. Relay2 returns. The robot can return for another task or charge when required.

Why this is different from restaurant service robots

A restaurant robot might travel 20 meters from a kitchen to a table on the same level.

A hotel delivery robot may need to:

• travel hundreds of meters;
• cross public and staff areas;
• wait for and board an elevator;
• select another floor;
• exit into an unfamiliar traffic pattern;
• find one room among hundreds;
• notify a guest;
• protect the contents during the trip;
• and then travel back independently.

The complete workflow—not maximum driving speed—is what should determine the purchase decision.

Relay2 Elevator Integration: Its Most Important Feature

For many hotels, elevator autonomy is the single most important reason to consider Relay2.

Relay Robotics says its proprietary elevator technology works with major elevator manufacturers including Otis, Schindler, TK Elevator, Mitsubishi and KONE. The Relay2 generation introduced an upgraded cloud-based approach to elevator integration.

This matters because an indoor robot that cannot move between floors autonomously leaves a large part of the delivery job with an employee.

What the robot needs to do

A complete autonomous elevator journey may require the system to:

• request an elevator;
• know which car is arriving;
• wait without blocking people;
• enter safely;
• request the destination floor;
• remain correctly positioned while the car moves;
• detect arrival;
• exit before the doors close;
• and continue navigation on the destination floor.

Do not treat manufacturer compatibility as site approval

“Works with KONE” or “works with Otis” does not mean every elevator using that brand will be plug-and-play.

The property should verify:

• exact elevator controller and software revision;
• number of elevators and banks;
• destination-dispatch systems;
• guest versus service elevators;
• access-controlled floors;
• network connectivity;
• fire-service and emergency modes;
• behaviour when the elevator is full;
• robot recovery if communication is lost;
• and local lift contractor requirements.

Buyer rule: do not accept a corridor demonstration as proof that Relay2 will automate your property. The acceptance test should include repeated autonomous journeys through the exact elevator the robot will use in production.

Navigation, Obstacle Avoidance and Autonomy

Relay’s current delivery platform uses a combination of cameras, LiDAR and other safety sensors to navigate indoor environments and avoid people and obstacles.

The robot is intended to operate in the same corridors used by guests, hospital staff and other occupants, making predictable behaviour more important than raw speed.

What Relay2 autonomy is good at

• Mapped indoor corridors.
• Repeatable point-to-point deliveries.
• Multi-floor routes with integrated elevators.
• Navigation around normal pedestrian traffic.
• Returning for its next task without staff escort.
• Operating repeatedly through a known property.

What still needs testing

• Very crowded corridors.
• Housekeeping carts blocking routes.
• Temporary furniture or event layouts.
• Thick or unusual carpet.
• Large thresholds and uneven transitions.
• Narrow service corridors.
• Automatic and access-controlled doors.
• Elevator queues during peak check-in periods.
• Network loss.
• Guests deliberately interfering with the robot.

The correct purchasing question is not “Can Relay2 navigate autonomously?”

It is:

“What percentage of our real deliveries can this exact installation complete without staff intervention?”

That number is far more valuable.

Relay2 Cargo Capacity and Delivery Security

Relay2’s headline hardware improvement is its 41-liter / 10-gallon cargo compartment, approximately twice the capacity of the previous generation.

Relay Robotics specifically designed the larger compartment around modern hotel delivery requirements, including larger food-delivery orders.

Potential loads include:

• takeaway meals;
• pizza boxes;
• drinks;
• toiletries;
• towels and small linen items;
• housekeeping supplies;
• forgotten guest items;
• packages;
• small room-service orders;
• and other guest amenities.

41 liters is volume, not weight

This distinction is important.

A 41-liter cargo compartment tells you how much physical space is available. It does not tell you the maximum safe load in kilograms.

Relay Robotics does not currently publish a clearly model-specific Relay2 maximum payload mass on its public website.

If you plan to carry heavy beverages, bulk supplies or dense packages, require the payload-weight limit in writing.

Secure delivery matters

Enclosed delivery is an important difference between hotel robots such as Relay2 and open-shelf restaurant robots.

For guest deliveries, ask:

• When does the compartment lock?
• How is the recipient authenticated?
• Can staff override the lock?
• Is each delivery logged?
• Can failed or incomplete deliveries be audited?
• What happens if the guest does not answer?

For higher-control environments such as healthcare, the chain-of-custody requirement should be designed around the specific item rather than assumed from the robot hardware alone.

Relay2 Battery Life, Charging and Operational Availability

One unusual weakness in the public Relay2 specification is that Relay Robotics does not prominently publish a current model-specific battery-runtime or charge-time figure.

Do not silently import figures from older Relay generations.

What matters operationally is that the Relay platform is designed to return to charging autonomously when it is not completing deliveries, allowing charging to be incorporated into the workflow rather than requiring staff to plug in the robot after every shift.

Ask for these four numbers

1. Typical operating runtime in your expected environment.
2. Maximum deliveries per charge using your average route length.
3. Time required to recover useful charge.
4. Expected availability over a normal operating day.

The fourth number may matter more than the first.

A robot that opportunistically charges between tasks may remain operational throughout the day even if its continuous-driving runtime is lower than a competitor advertising an impressive battery figure.

Test peak demand

A hotel may have little delivery demand for several hours and then receive ten requests at once.

During a pilot, simulate:

• evening food-delivery peaks;
• high check-in occupancy;
• back-to-back requests;
• long elevator waits;
• and incomplete guest collections.

That is how you discover whether one Relay2 is sufficient or whether the property needs another unit.

Relay2 Installation and Site Readiness

Relay Robotics has historically promoted Rapid-Install deployment, with robots mapped and activated quickly compared with large fixed automation projects.

But “fast installation” should not be confused with “no building integration.”

Site-readiness checklist

• Map all intended delivery origins and destinations.
• Measure corridor, doorway and turning clearances.
• Identify carpet transitions and thresholds.
• Test Wi-Fi coverage across the complete route.
• Identify every elevator controller involved.
• Identify automatic and access-controlled doors.
• Choose a charging location that does not obstruct operations.
• Define who loads the robot.
• Define who handles failed deliveries.
• Define escalation if the robot stops.
• Train front-desk, food-and-beverage, housekeeping and engineering staff.

The property workflow matters more than the map

A robot can be technically perfect and still deliver poor ROI if employees do not use it.

Before deployment, decide:

• Which requests must always go through Relay2?
• Which requests should remain human-delivered?
• Who has dispatch authority?
• What happens during guest emergencies?
• What maximum wait time is acceptable?
• How should employees respond when the robot needs help?

Automation only creates savings when the old manual process actually changes.

Real-World Relay Results: What Published Deployments Show

Relay has unusually strong real-world deployment history for the indoor delivery-robot category.

The manufacturer currently reports more than one million lifetime deliveries across its installed fleet, with some current pages reporting more than 1.5 million. Relay also publishes a 99.8% successful-delivery rate for its wider robot fleet.

These are company-published fleet metrics rather than independent controlled trials, and they should not be interpreted as a guaranteed Relay2 performance level at every property.

Important: fleet evidence is not automatically Relay2 evidence

Many well-known Relay deployments began before Relay2 was introduced.

They are useful evidence for Relay Robotics’ navigation, elevator and service model, but they should not automatically be described as Relay2 deployments unless the specific robot generation is identified.

That distinction matters in an independent buyer review.

What the successful deployments have in common

They automate a simple, repetitive problem:

somebody needs to move a small item from A to B many times per day.

The robot works best when:

• the route is predictable;
• the delivery is time-consuming but low-complexity;
• staff have more valuable work to do;
• the building infrastructure can be automated;
• and there are enough journeys to justify the system.

Best Relay Robotics Relay2 Use Cases

1. Hotel amenity delivery

Best overall use case. Toothbrushes, toiletries, towels, bottled water and forgotten items create small but disruptive trips for front-desk or housekeeping teams. Relay2 can turn these into autonomous deliveries.

2. Third-party food delivery

Relay2’s larger 41-liter compartment was specifically developed partly in response to the growth of services such as DoorDash and Uber Eats.

Instead of allowing an external courier to travel through guest floors—or asking hotel staff to complete the last leg—the order can be transferred to the robot in the lobby.

3. Room-service delivery

Smaller room-service orders can be delivered automatically where the food packaging fits the cargo area and the hotel’s service model supports unattended robotic delivery.

4. Housekeeping supply delivery

Housekeeping teams often need small items delivered across large properties. Automating those point-to-point runs can keep staff closer to the rooms they are servicing.

5. Packages and guest belongings

Relay2 can move appropriate packages or forgotten personal items from reception to the guest floor without requiring a dedicated employee trip.

6. Multi-building hospitality operations

Resorts and large properties may benefit where staff repeatedly move small loads over long indoor distances. Routes that involve outdoor sections or uncontrolled terrain require separate validation.

7. Selected healthcare transport

Relay Robotics also has substantial hospital experience transporting specimens, medications, supplies and meals.

However, Relay2 was introduced specifically as the high-capacity hotel robot, while Relay has also marketed healthcare-specific configurations such as RelayRx. Hospitals should confirm which current model and compartment configuration is being proposed rather than assuming Relay2 is the appropriate healthcare SKU.

When Relay2 Is Not the Right Robot

Relay2 is specialised. That is one of its strengths, but it also makes rejection criteria relatively clear.

• Single-floor restaurant tray delivery: an open-shelf serving robot may carry more dishes and support multiple tables per trip.
• Heavy loads: Relay2 is not a freight or pallet AMR.
• Outdoor delivery: use a robot designed for sidewalks or exterior environments.
• Stairs without an elevator: Relay2 is wheeled and cannot independently climb stairs.
• Very low delivery volume: human delivery may remain cheaper and simpler.
• Complex manipulation: Relay2 transports items; it does not have a robotic arm for picking or placing them.
• Unknown elevator compatibility: solve this before assuming a multi-floor deployment is viable.
• Large carts or bulk linen movement: a towing or logistics AMR may be more appropriate.
• Buyers requiring a complete public engineering datasheet: Relay currently leaves several Relay2 specifications unpublished.

Relay2 vs PUDU FlashBot, KEENON W3 and LG CLOi ServeBot

There is no universally best hotel robot. The choice depends on whether the property values elevator integration, cargo configuration, published specifications, regional support, fleet software, price or installed experience.

Which one should you choose?

• Choose Relay2 when hotel room delivery and elevator integration are the central problem.
• Shortlist PUDU FlashBot when you want another purpose-built building-delivery platform with extensive IoT capability.
• Shortlist KEENON W3 when regional KEENON support and hotel-specific deployment are strong in your market.
• Compare LG CLOi when published hardware specifications, larger rated load capacity or LG’s enterprise ecosystem matter.

Use the Anton Robots comparison tool to compare available robots before requesting proposals.

Is Relay Robotics Relay2 Worth It?

Relay2 is worth considering when repetitive deliveries consume enough staff time that autonomous point-to-point transport costs less than continuing the manual workflow.

The ROI becomes particularly interesting in multi-floor hotels because a human delivery includes far more than walking distance.

An employee may need to:

• leave their workstation;
• collect the item;
• walk to the elevator;
• wait;
• travel to another floor;
• walk to the room;
• complete the handover;
• wait for another elevator;
• and walk back.

A five-minute guest interaction can therefore consume considerably more employee time.

Simple Relay2 ROI model

Calculate:

Annual manual delivery hours = deliveries per day × average staff minutes per delivery × operating days ÷ 60.

Then:

Annual labour cost of deliveries = annual delivery hours × fully loaded hourly labour cost.

Add any measurable revenue or guest-service benefits, then compare with the complete Relay2 annual contract or ownership cost.

Example—not a Relay claim

If a hotel completes:

• 30 deliveries per day;
• at 10 minutes of staff time each;
• 365 days per year;

that equals:

1,825 staff hours per year.

The correct question is how many of those hours Relay2 can genuinely remove after accounting for loading, exceptions and robot support.

Benefits to measure during a pilot

• Successful autonomous deliveries per day.
• Human interventions per 100 deliveries.
• Average end-to-end delivery time.
• Staff minutes saved per delivery.
• Elevator success rate.
• Guest collection success.
• Robot availability.
• Incremental delivery or room-service orders.
• Guest satisfaction.
• Staff satisfaction.

A practical go/no-go threshold

Do not approve the rollout because guests like the robot.

Approve it if the pilot proves:

1. high delivery completion;
2. reliable elevator operation;
3. low staff intervention;
4. measurable staff-time reduction;
5. and an acceptable payback or operating-cost case.

The guest “wow” factor is valuable, but it should be upside—not the entire business case.

Relay2 Buying Checklist

1. Count current deliveries. Measure how many guest and internal deliveries happen by hour and by day.
2. Time the current process. Include walking, elevator waiting and return time.
3. Define permitted items. Record dimensions, weight, packaging and security requirements.
4. Request the full Relay2 specification. Do not assume unpublished values.
5. Map every route. Include doors, elevators, carpets, thresholds and congestion points.
6. Confirm elevator compatibility. Use the exact controller and building configuration.
7. Confirm door integration. Check security and fire-door requirements.
8. Survey connectivity. Test actual operating routes rather than relying on a floor-plan estimate.
9. Define charging. Confirm charger position, runtime and availability during peak periods.
10. Define exceptions. Decide what happens when a guest does not answer, an elevator is unavailable or the robot is blocked.
11. Review cybersecurity. Understand cloud connectivity, remote access, updates, accounts and building-system integration.
12. Run a live pilot. Test representative deliveries during real guest traffic.
13. Measure intervention rate. A nominally autonomous robot that frequently needs rescue destroys the labour case.
14. Compare full commercial terms. Include implementation, software, support and contract duration.
15. Scale only after proof. Add robots once one property workflow is stable.

Pro tip: evaluate Relay2 with one metric that combines everything: successful deliveries completed without staff intervention. A robot with impressive hardware but poor end-to-end completion is not automation.

How to Buy Relay Robotics Relay2

Relay2 is best purchased through a consultative process because the robot is only one part of the system.

A serious enquiry should include:

• property location;
• number of rooms;
• number of floors;
• elevator manufacturer and controller if known;
• typical delivery volume;
• delivery origins and destinations;
• typical item sizes and weights;
• Wi-Fi environment;
• automatic and secure doors;
• operating hours;
• desired deployment date;
• and whether the property wants purchase, lease or RaaS-style commercial options.

Before requesting a proposal, collect:

• A floor plan.
• Photos or video of corridors.
• Elevator details.
• Doorway measurements.
• Examples of the largest items you expect the robot to carry.
• Seven days of delivery counts if available.
• Approximate staff time per delivery.

Review the Relay Robotics Relay2 product page, then contact Anton Robots for current availability and a site-specific commercial proposal.

If you are not yet sure which platform fits the property, use Find My Robot before committing to a model.

What Matters for Relay Robotics in 2026?

Relay2 itself was introduced in 2023, so the important 2026 story is not a new Relay2 hardware launch. It is the continued accumulation of deployment evidence around the wider Relay platform.

BayCare hospital expansion

In June 2026, Relay Robotics announced an expansion at BayCare’s Winter Haven hospitals.

The manufacturer says the wider programme now includes four robots across three BayCare hospitals and reports:

• 150+ deliveries per day collectively;
• 600+ staff hours saved per month collectively;
• 99.8% reliability;
• and autonomous cross-floor operation through elevators.

These are healthcare results from the Relay platform rather than proof of Relay2 hotel performance, but they are relevant evidence that Relay continues to operate autonomous delivery robots in demanding multi-floor buildings.

More than one million commercial deliveries

Relay’s current public website contains slightly different fleet totals on different pages.

The company page reports more than 1 million lifetime deliveries, while the current homepage reports more than 1.5 million. Similarly, current pages show both approximately 25,000 and 30,000 monthly deliveries depending on the page.

Rather than silently selecting the largest number, buyers should treat these as fleet-level manufacturer metrics that change over time and ask Relay for the latest validated fleet statistics when they matter to procurement.

The product thesis remains the same

The most significant reason to shortlist Relay in 2026 remains its operational focus on:

autonomous, secure, multi-floor indoor delivery inside real hotels and hospitals.

For a buyer, that is more relevant than chasing a new model number every year.

Relay Robotics Relay2 FAQ

What is Relay2?

Relay2 is an autonomous indoor delivery robot from Relay Robotics designed primarily for hotel room delivery. It can transport guest items through corridors and, when the building is properly integrated, use elevators autonomously.

How much does Relay2 cost?

Relay Robotics does not publish a universal current Relay2 list price. Commercial arrangements may use subscription or Robots-as-a-Service structures and depend on the site, integrations, support and contract.

How much can Relay2 carry?

Relay2 has a published cargo volume of 41 liters, or 10 gallons, approximately twice the volume of previous Relay robots. Relay Robotics does not currently publish a clearly model-specific maximum payload weight, so buyers should request the kilogram or pound limit separately.

Can Relay2 use elevators?

Yes. Elevator autonomy is one of Relay’s key differentiators. Relay announced compatibility with major elevator manufacturers including Otis, Schindler, TK Elevator, Mitsubishi and KONE. Compatibility still needs to be confirmed for the exact controller and building.

Can Relay2 deliver directly to hotel rooms?

Yes. That is its primary use case. Staff load the delivery and assign the destination, after which the robot can travel through the property, use an integrated elevator and reach the guest-room floor autonomously.

How fast does Relay2 deliver?

At its 2023 launch, Relay stated that its hotel robots could deliver from the front desk or kitchen to guest rooms in under four minutes on average. Actual delivery time depends on route length, elevator wait, congestion and property layout.

How big is Relay2?

Relay Robotics does not currently publish a complete model-specific Relay2 dimensional specification prominently on its public site. Ask for height, width, length, turning radius and minimum doorway clearance before procurement.

How long does the Relay2 battery last?

A current Relay2-specific runtime figure is not clearly published by the manufacturer. Ask Relay for runtime, charging time and expected daily availability for the proposed configuration rather than relying on older Relay specifications.

Does Relay2 charge itself?

The current Relay platform is designed to return to its charging station autonomously when required, supporting repeated unattended operation.

Can Relay2 avoid people?

Relay’s current robots use cameras, LiDAR and other safety sensors to navigate around people and obstacles in occupied indoor environments. A site pilot should still test peak pedestrian traffic and property-specific obstacles.

Can Relay2 work on carpet?

Relay robots are deployed extensively in hotels, where carpet is common, but Relay does not currently provide a detailed public Relay2 surface specification covering every carpet type. Test the property’s actual carpet, transitions and thresholds.

Can Relay2 open doors?

Relay can integrate with compatible automatic and access-controlled building infrastructure. It does not physically turn a conventional manual door handle. Every required door should be included in the site survey.

Can Relay2 climb stairs?

No. Relay2 is a wheeled indoor delivery robot. Multi-floor operation depends on elevator access.

Can Relay2 deliver food?

Yes. Food and third-party takeaway delivery are core hotel use cases, and the 41-liter Relay2 compartment was designed partly to accommodate larger modern food-delivery orders.

Can Relay2 carry pizza boxes?

Relay Robotics specifically promoted Relay2’s redesigned storage as capable of carrying common food-delivery items including pizza boxes. Verify your actual package dimensions during the application review.

Can Relay2 be used in hospitals?

Relay Robotics has extensive hospital deployments, but healthcare buyers should confirm the exact model being offered. Relay2 was introduced as a hotel robot, while Relay has also offered healthcare-specific configurations such as RelayRx.

Is Relay2 autonomous?

Yes, for configured indoor delivery workflows. The robot can navigate mapped environments and integrated building infrastructure without somebody manually driving it for each normal delivery. It is not universally autonomous in every building without deployment work.

Does Relay2 need Wi-Fi?

Connectivity is part of the overall Relay deployment and building-integration system. The exact networking architecture should be reviewed with Relay for the property, including coverage around elevators and secure areas.

What happens if Relay2 gets stuck?

A commercial deployment should include remote monitoring and a defined recovery process. Buyers should ask for intervention rates, support procedures and service response rather than assuming every navigation exception resolves itself.

Does Relay2 replace hotel staff?

Relay2 replaces part of a workflow rather than an entire hotel role. Staff still prepare and load items, manage exceptions and perform guest-facing work. The robot’s value is primarily in removing repetitive walking and waiting associated with delivery.

What is the best Relay2 alternative?

For multi-floor building delivery, PUDU FlashBot and KEENON BUTLERBOT W3 are obvious alternatives to compare. LG CLOi ServeBot is also relevant where a different cargo architecture or enterprise support model fits the requirement.

Is Relay2 worth it?

It can be when a property performs enough repetitive deliveries and the robot completes them reliably without staff intervention. The business case is much weaker in small hotels with few daily deliveries or buildings where elevators and doors cannot be automated.

Final Verdict: Should You Buy Relay Robotics Relay2?

Shortlist Relay2 if your real problem is repeatedly moving small deliveries from staff areas to guest rooms across a multi-floor hotel.

Its biggest advantage is not its 41-liter compartment, touchscreen or appearance. It is Relay Robotics’ experience solving the full building-delivery workflow: autonomous indoor navigation, elevator integration, secure cargo handling and repeated operation around guests and staff.

That makes Relay2 particularly compelling when elevator autonomy is the difference between removing a staff journey and merely shortening one.

The main buyer concern is unusually straightforward: Relay publishes less detailed model-level technical information than several competitors. Dimensions, payload mass, battery runtime, charge time and other engineering figures should therefore be obtained directly and written into the commercial specification.

Do not buy Relay2 because a delivery robot looks good in the lobby.

Buy or pilot it when you can identify a significant number of repetitive deliveries, prove that the robot completes them autonomously, measure the employee time removed and show that the resulting service model is economically better.

The smartest test is simple:

one property, one delivery workflow, real elevators, real guest traffic and a measured intervention rate.

If Relay2 can reliably complete that loop, it can turn one of hospitality’s least valuable manual tasks—walking small items around a building—into infrastructure that quietly runs in the background.

View Relay Robotics Relay2 at Anton Robots or request help comparing Relay2 with alternative hotel delivery robots.